Refund policy

Return & Refund Policy

At Ironclad Supply Co., we stand behind the products we sell. Because our apparel and merchandise are made to order, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, incorrect color selection, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue.

Once the issue is verified, we will work with you to provide an appropriate replacement or refund at no additional cost.

Sizing

Please review the sizing information provided on the product page before placing your order. Because each product is made to order, we cannot generally offer returns or exchanges when the wrong size is ordered.

Lost or Missing Orders

If tracking indicates a problem with your shipment or your order has not arrived within the expected delivery window, please contact us. We will investigate the shipment and work with you toward an appropriate resolution.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may be the customer's responsibility.

Cancellations and Order Changes

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled after purchase. Contact us as soon as possible if you need to request a change or cancellation.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact Us

If there is a problem with your order, please contact us at ironcladcustomcoating@gmail.com and include your order number and a description of the issue.